Product Specialist 'Assist Planner'- Katwijk (NL)
About Qics
We are experts in developing SaaS solutions and use the latest cloud technologies to create modern and professional solutions. But we are more than just a software supplier: Qics is also the knowledge partner that assists our customers with business consultancy, business intelligence and support. We know the industries and processes of our customers very well. We understand how our solutions can be optimally deployed for our customers.
We work with more than 80 friendly and professional colleagues from our offices in the Netherlands, Denmark and Slovakia.
Job Description: Product Specialist
As a product specialist, you support both existing and new customers in using Assist Planner. You strive to achieve excellent results and can empathize with the customer's world.
Additionally, you contribute to our product development through product suggestions and bi-weekly meetings. Together with the rest of the team, you work on knowledge articles that allow us to quickly answer customer questions about our software. You are capable of writing clear, concise articles that support customers in using the software.
To ensure that you master all aspects of the job well, you will first undergo an intensive training program in our support department. Here, you will maintain contact with customers through our ticketing system and via phone. You enjoy helping customers and solving puzzles. You dive into problems and consider performance indicators such as 'first response' and 'resolution time'.
Job Requirements:
- Minimum HBO level of education;
- Excellent command of the Dutch language, both spoken and written;
- Affinity with cloud software;
- Knowledge of processes related to scheduling, invoicing, and payroll;
- Knowledge of the WMO market and preferably of iWMO;
- Understanding of accounting processes;
- Good communication skills and customer-oriented;
- Drive to work in a problem-solving manner.
What We Offer
We offer you an independent position in a great team at an ambitious company. We consider personal development and keeping up with industry-related knowledge important. This ensures that you can expect variation in your work every year.
Of course, we offer you a competitive salary and good secondary employment conditions, including extensive study opportunities.
Excited? Apply now
Do you want to be part of our ambitious team? Send yourmessage info@qics.nl. We will contact you as soon as possible to explain the application process and schedule an appointment.